About us

Helena Homes is committed to involving our customers in the decisions we make about the way we run our business.

By listening to our tenants and residents, and allowing them to challenge our performance, we can improve the services we provide to meet their needs and expectations.

Helena has developed a ‘Menu of Opportunities’ offering our customers a range of ways to have their say. We actively encourage tenants to play a part in monitoring and evaluating the services that they and thousands of other people in St Helens receive, and to hold us to account if they feel we could perform better - showing the Big Society in action.

Our work around resident involvement has been recognised, as a best practice model of engaging customers, on a national level. Helena is one of only ten housing associations in the UK to become a Tenant Services Authority (TSA) Co-regulatory Champion. This is an important role which will see Helena work with other social landlords around the country to help them develop mechanisms for engaging tenants in the scrutiny of services.

This website is designed to be a useful resource for Helena customers and members of other housing organisations. Helena tenants and residents can find out about the different ways to get involved, meet some of our tenant scrutiny group members, and read about how we have responded to our tenants' feedback and the difference this has made.

Social housing organisations can also read about the way Helena engages with customers to gain valuable feedback on the services we deliver. We are particularly keen to hear from social landlords who would like to carry out a peer review with Helena, so we can test and challenge one another's services and share best practice.

For more information about the way Helena's engages with tenants in the scrutiny of services, or to register your interest in a peer review, contact the Performance and Intelligence Team on 01744 637383 or at scrutiny@helenapartnerships.co.uk