Exciting Changes Ahead For Our Scrutiny Groups
25/04/2012
Our Customer Excellence Panel and Customer Inspectors have put new processes in place to maximise the success of their roles.
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Scrutiny Groups STAR Review
19/04/2012
Helena's Customer Excellence Panel and Customer Inspectors have been taking a closer look at the results from our latest Survey of Tenants and Residents (STAR).
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Listening To Our Volunteers
16/04/2012
As part of our commitment to ensuring the continued success of our scrutiny structure, we will soon be launching a Personal Development Plan to provide every one of our volunteers with opportunities for development and growth.
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Tenant Panels: Options for Accountability
11/04/2012
The Customer Excellence Panel at Helena has again been highlighted as 'best practise' this time by the 'National Tenants Organisation'
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Inspectors learn how to interview Helena staff
05/04/2012
This month the Inspectors with the help of the panel will embark on a new method of evidence gathering - Interviewing!
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Young Inspectors speak out...
04/04/2012
The Young Inspectors have been busy sharing their scrutiny expertise with other housing associations and residents.
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Accredited Scrutiny Training begins...
04/04/2012
In 2011, Helena became one of 10 Tenant Services Authority Co-Regulatory Champions, recognising its approach to scrutiny as best practice
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The Inspectors share their expertise at Trafford Hall
04/04/2012
The Customer Inspectors went over to Trafford Hall near Frodsham in Cheshire to lend a hand with their 'Inspector calls' training course
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Young Inspectors shortlisted for top award
02/04/2012
Helena's Young Inspectors were successfully shortlisted for a top housing award in the very first year of their new roles
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We've improved our repairs system - thanks to you!
02/04/2012
In a recent consultation you told us you would like an improved repairs service.
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Young Inspectors have their say
16/12/2011
The new group of Inspectors were recently tasked with their very first inspection, focussing on the newly refurbished communal areas at two flat blocks in Parr.
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Free Webinar - Co-regulation in practice
05/12/2011
Helena Homes is preparing to host the first in a series of webinars later this month to chart its journey towards achieving co-regulation.
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Tenant scrutiny: now and in the future
01/12/2011
In partnership, TPAS, HouseMark and CIH have published a new briefing which provides an overview of changes to the regulatory framework and explains the role tenant scrutiny plays in a rapidly changing policy and external operating environment.
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An inspector calls...
20/10/2011
During the summer months our band of dedicated customer inspectors were kept very busy testing the services we provide via a series of mystery shops.
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One Voice speak out
20/10/2011
Our One Voice panel of tenants were again asked for their views in the latest survey which went out during the summer.
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CEP welcomes visitors
08/09/2011
The Customer Excellence Panel was under observation at their most recent meeting by representatives from a fellow social landlord.
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Helena showcases its tenant-led scrutiny practices at housing conference
11/07/2011
Fresh from a successful presentation at the Tenant Advisor Conference at the beginning of June, Helena Homes took the opportunity to further showcase its tenant-led scrutiny mechanisms at a recent resident involvement conference held in Blackpool.
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Helena exhibits Customer Excellence success in London
11/07/2011
Helena Homes took to the spotlight at a Tenant Scrutiny Conference held at the MIC Hotel and Conference Centre in Euston, London on the 7th June.
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Customer Excellence website launch is great success
02/07/2011
Housing association representatives from across the North West gathered at St Helens Chamber of Commerce to be the first to view a brand new website from Helena Homes.
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