Scrutiny at Helena

Helena aims to put customers at the heart of everything that we do. We’re always looking to improve the services we provide, and we can only do this by listening, talking, and acting on what our customers tell us.

We encourage tenants and residents from all backgrounds to play a part in making the decisions that matter most, for their home and for their neighbourhood, and to hold us to account if they do not think our performance is good enough.

Our scrutiny structure offers tenants the opportunity to monitor and evaluate how well services are being delivered and how they can be improved. Scrutiny allows us to review our services from the point of view of those receiving and using the services we provide.

There are different ways that you can get involved in scrutinising Helena’s services, from completing a short survey every three months, to attending regular meetings and challenging Helena’s performance information.

Click here to find out how it all works

See our scrutiny structure

		Rob Young, Chief Executive for Helena said: Our target to increase the percentage of very satisfied tenants was achieved two years early with 49% stating they are very satisfied overall; demonstrating how changes made in response to customer feedback and scrutiny activity have made a positive impact on the services tenants receive.